by Megan Power | Oct 8, 2018 | Uncategorized
by Megan Power (@Power_Report) Effortless customer service. It’s such a cliché — but one not to be scoffed at. Consumers indeed rate their interactions with brands and services on how much effort they’re forced to put in. Not rocket science The more effort...
by Megan Power | Sep 25, 2018 | Uncategorized
by Megan Power (@Power_Report) In a world increasingly seduced by artificial intelligence, big data, in-app services and chat bots, the much-maligned call centre can be oddly reassuring, even with the tedious menus, inevitable waiting on hold and the frequently...
